Delivery & Refunds

Delivery

We offer delivery to the United States at a fixed cost of $5.95. Avail of free delivery for any order over $50.

Refunds

At elave, it is important to us that our customers are 100% satisfied with the quality and results of all of our products. For your convenience, should you for any reason be unhappy with your purchase, we can issue a full refund to your credit card.

Returns

Products can be returned to us for any reason whether it is used or unused within 30 days of purchase. To return or exchange merchandise, please enclose your receipt (noting on the front side the reason for your return and the action you wish taken), and ship your package pre-paid and insured to:

Ashette Distribution
2728 Thomson Avenue
Long Island City,
NY 11101
USA

Should you have any questions concerning a return, please contact us at info@elaveskincareus.com.

Please note: Only items purchased on www.elaveskincareus.com may be accepted for a return or exchange. We will not refund or exchange any items purchased at a store location. Only items purchased are refunded. Shipping and handling costs will not be refunded. If an item is broken or damaged in transit, please contact customer service within 30 days for a replacement.

Items will not be replaced after 30 days.